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Posted: Thursday, December 14, 2017 12:35 AM

Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. 1. Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques. 2. Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware). 3. Provides software and system troubleshooting and support. 4. Provides technical support and training to end-users. 5. May provide guidance and work leadership to less-experienced technicians. 6. Maintains current knowledge of relevant technology as assigned. 7. Participates in special projects as required. Duties:- Shall operate, manage, process, provision, and troubleshoot enterprise email, unified communications, mobile and collaboration services.- Administering, managing, processing, and provisioning enterprise email (currently Microsoft Exchange), unified communications (currently MS Lync and Office Communications Service) and collaboration services (currently MS SharePoint), residing in hosted environments- Managing and operating email routing devices and services (currently McAfee IronMail and Edge devices)- Managing, processing, and provisioning supported commercial mobile devices- Maintaining email distribution lists- Conducting account management- Managing roles and services, user permissions, e-mail queues, mobile messaging, and dynamic distribution groups- Managing and provisioning client software- Maintaining attachment, domain and email address block lists- Managing domain white-lists and queues- Troubleshooting issues with enterprise email, unified communications and collaboration services- Coordinating restoration of email services- Resolving emergency incidents (eg, restoring deleted messages and mailboxes)- Remotely wiping handheld device software and data- Documenting incident resolutions and providing updates- Defining and implementing filtering in order to strip unwanted/prohibited types of attachments, types of email, or embedded code- Opening, closing, monitoring, tracking and reporting change requests and incident tickets in other agencies' incident ticketing and change requests systems that support USAF enterprise messaging- Accessing and monitoring statistics via web sites or dashboards provided by other agencies capabilities that support USAF enterprise messaging in regards to the following: dashboards reporting on system, real-time and historical performance, account mailbox volumes and limit thresholds, utilization statistics and availability events- Designating alias addresses for end-user mailboxes- Supporting issues related to group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox owner- Administering end-user account provisioning, de-provisioning and access privileges through a web browser interface- Administering end-user access through the use of username and password if an administrator determines that the end user cannot utilize the agency's multi-factor identification- Performing local or remote administrative duties supporting USAF enterprise messaging using Office eDiscovery services- Managing dormant or inactive user account(s) Please Note: Shift work is possible. EducationAssociates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Qualifications3-5 years of directly related experience supporting information systems operations. Requirements:- Current 8570 IAT II Level Certification (CNA-Security, GICSP, GSEC, Sec+ CE, SSCP) or higher- Experience operating and maintaining Microsoft Exchange 2010 and/or Cloud envirionments- Experience operating and maintaing Blackberry (formally GOOD) Enterprise environments Desired Experience/Certifications:- MCSA SQL Server 2012- MCSE Productivity- MCSA Windows Server 2012 As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. #cjjobs


• Location: Hampton

• Post ID: 32398927 hampton is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018